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    Refund and Cancellation

    This policy applies to SaaS subscriptions, digital software services, online account access, digital activation, and support services provided by 4thdimensionpartners Private Limited.

    1. Customers may request cancellation or refund review by contacting support with the account details, subscription details, payment reference, and reason for the request.
    2. Refund requests may be reviewed for duplicate charges, erroneous charges, payment errors, technical access failures, non-activation, or other valid service-related issues.
    3. If digital access has already been activated and a subscription period has been consumed, the used portion of the service may be considered during refund review.
    4. Renewals and recurring access may be cancelled according to the applicable subscription arrangement. Cancellation stops future access or future billing where applicable, but does not automatically refund already consumed service periods.
    5. If a technical issue prevents access to a paid digital service, customers should contact support so we can investigate, restore access where possible, or review the payment according to this policy.
    6. Refund approval, partial refund, service credit, account correction, or denial may depend on payment status, service usage, support evidence, gateway records, and applicable legal rights.
    7. Payments reversed by a bank, card network, payment provider, or dispute process may result in suspension or cancellation of the related digital subscription until the matter is resolved.
    8. Nothing in this policy limits any non-waivable rights available to customers under applicable law.
    9. These services are digitally delivered. Refund or cancellation review does not involve return of any physical product.